This is the privacy notice of LGP Management Ltd. In this document, “we”, “our”, or “us” refer to My Place In Bristol.
We are company number 9896436 registered in UK.
Our registered office is at 17 Sefton Park road, BS7 9AN, Bristol, UK.
The data controller is Giuseppe Leone, whose address is 17 Sefton Park road, BS7 9AN, Bristol, UK and email address is Gi@liongateproperties.co.uk
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us sending email to Gi@Liongateproperties.co.uk . However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- posting a message our forum
- tagging an image
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting the Data Controller.
6. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of some reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
8. Information about your direct debit
When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank Lloyds TSB for processing according to our instructions. We do keep a copy.
We keep this information only for the duration of the direct debit arrangement.
We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
9. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
10. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
12. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
We also monitor and analyse traffic on our website and track the user’s behaviour through:
- Google Analytics (Google Inc.): Google Analytics is an analysis service provided by Google Inc. (“Google”). Google utilizes personal data captured in order to track and analyse the use of this application, compile reports and share them with the other services provided by Google. Google might use the personal data to target the marketing for its network. We might collect: Cookies. Data is saved in USA (https://policies.google.com/privacy?hl=en)
- Tweet button and social widget in Twitter (Twitter): the Tweet button and social widget in Twitter are services which provide interaction with the social network Twitter, provided by Twitter Inc. The data which might be collected are: Cookie and utilized data. Data is saved in USA https://twitter.com/en/privacy
- “Like “ button and social widget in Facebook (Facebook, Inc.): the “like” button and the social widgets in Facebook are services which provide interaction with the social network Facebook, provided by Facebook, Inc. The personal data which might be collected are: Cookie and utilized data. The data are saved in USA https://www.facebook.com/privacy/explanation
- “+1” button and social widget in Google+ (Google Inc.): the “+1” button and social widget in Google+ are services which provide interaction with the social network Google+, provided by Google Inc. The data which might be collected are: Cookie e utilized data. Data is saved in USA https://policies.google.com/privacy?hl=policies
- Linkedin button and social widget (LinkedIn Corporation): the Linkedin button and social widget are services which provide interaction with the social network Linkedin, provided by LinkedIn Corporation. The data we might collect are: Cookie and utilized data. The data is saved in USA https://www.linkedin.com/legal/privacy-policy
- Tumblr button and social widget (Tumblr Inc.): the Tumblr button and social widget are services which provide interaction with the social network Tumblr, provided by Tumblr Inc. The data which might be collected are: Cookie and utilized data. The data is saved in USA https://www.tumblr.com/privacy
- Widget Video YouTube (Google Inc.): YouTube is a service which visualize videos and it is managed by Google Inc. It allows this application to integrate those videos within its pages. The data which might be collected is: Cookie and utilized data. The data is saved in USA https://policies.google.com/privacy?hl=en&gl=en
- Video Vimeo (Vimeo, LLC) Vimeo is a service which visualized videos and it is managed by Vimeo, LLC. It allows this application to integrate those videos within its pages. The data which might be collected is: Cookie and utilized data. The data is saved in USA https://vimeo.com/privacy
- any data within the HTTP heading. The HTTP headings represent a standard web protocol that is sent with a predefined set up between each request of the browser and each server on Internet. The HTTP headings include the IP addresses, the information related to the browser, to the position of the page, of the document, of the redirection and of the user agent.
- Data specific to the pixel:they include the ID Pixel and the FB cookie
- Optional values: the developers and the marketer can choose to send further information related to the web visit through events of personilised data. If you need further information, please check directly the FB policy https://developers.facebook.com/docs/facebook-pixel/pixel-with-ads/website-custom-audiences#
14. We might contact the website’s users through:
- Mailing List o Newsletter: If you sign up to the mailing list or newsletter, the email address of the user is automatically saved in a contact list that might be used to send emails, also for promotional goal, related to this Application. We might collect: email, name, surname, and in specific cases the requested data by the contact form.
- MailChimp (The Rocket Science Group): MailChimp is a service which manages emails. We might collect: email, name, surname and other data that is provided by the user. Data is saved in USA https://mailchimp.com/legal/privacy/
- Contact form: the user, filling in the contact form with his/her personal data, gives consent to their use in order to reply to requests for information, quotes or any other request highlighted by the user in the contact form. We might collect: Post code, name, surname, email address, current address, date of birth, job title,gender and other type of data required by the contact form.
- Phone call: the users who have provided their telephone number might be contacted for marketing campaigns and/or for support. We might collect: phone number.
15. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
16. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
17. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
18. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our websites are hosted in Italy.
However this type of services has the function of host data and files that allow this application to work and that allow the sharing. Some of those services work through servers which are located geographically in different places, making difficult to pin point the exact location where the personal data are saved.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
- the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
- the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
- we comply with a code of conduct approved by a supervisory authority in the European Union
- we are certified under an approved certification mechanism as provided for in the GDPR
- both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
20. Access to your personal information
- At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website, if applicable.
- To obtain a copy of any information that is not provided on our website you may send a request to the Data Controller.
- After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
21. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact the Data Controller.
This may limit the service we can provide to you.
22. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
23. Collection of your data or request to transfer the data to a different owner
The user has got the right to collect its own data in a structured format, readable by an automatic device and, when technically feasible, to get the transfer to a different owner without any issues. This arrangement is applicable when data are treated through automated instruments and the treatment is based on the user consent or on a contract signed by the user.
24. Reaction to the request “Do not track”
This application does not support the request “Do Not Track”. If you want to find out if services provided by third parties support the this type of request, please check their privacy policies.
25. Use of site by children
- We do not sell products or provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian
- Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
26. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
27. How you can complain
- If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
- If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
28. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
29. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
31. Last amendment of this policy
23 May 2018